©2026 Haven IV Lounge & MedSpa | havenivloungeandmedspa.com

 

Privacy Policy

Effective Date: January 1, 2026   |   Last Updated: April 1, 2026

 

Haven IV Lounge & MedSpa is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

 

1. Information We Collect

We may collect the following types of information:

• Personal identifiers: name, email address, phone number, mailing address
• Health information: medical history, treatment records, allergies, medications — collected for treatment purposes
• Payment information: credit/debit card details processed through secure third-party payment processors
• Website usage data: IP address, browser type, pages visited, time on site (via cookies and analytics tools)
• Booking data: appointment history, service preferences

 

2. How We Use Your Information

We use collected information to:

• Schedule and manage appointments
• Provide and improve our medical and aesthetic services
• Communicate with you about appointments, promotions, and updates
• Process payments
• Comply with legal and regulatory obligations
• Analyze website traffic and improve user experience

 

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Healthcare providers involved in your care
• Trusted service providers (booking platforms, payment processors, email services) under confidentiality agreements
• Law enforcement or regulatory bodies when required by law
• Business successors in the event of a merger or acquisition

 

4. HIPAA Compliance

As a medical wellness provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices, available separately on our website.

 

5. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. You may disable cookies in your browser settings, though some site features may not function properly as a result. We use Google Analytics to analyze website traffic — this data is aggregated and does not personally identify you.

 

6. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Medical records are retained in accordance with Florida state law.

 

7. Your Rights — Florida Residents

Under Florida law and applicable federal regulations, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal limitations)
• Opt out of marketing communications at any time
• File a complaint with the Florida Attorney General or HHS Office for Civil Rights

 

8. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

 

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

 

10. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors without verifiable parental consent.

 

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised effective date.

 

12. Contact Us

For privacy-related questions or to exercise your rights:

• Email: info@havenivloungeandmedspa.com
• Winter Haven: (863) 360-0800
• Lakeland: (863) 359-5315